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FAQ
(Frequently Asked Questions) - 2010 PenPer.com
Welcome to PENPER.COM
We believe our procedures are pretty
straight forward. However, we still recommend that you review our
policies and procedures before you make your purchase. If you
should have any questions, please
click here to send us a quick email.
- CUSTOMER INFORMATION
Penta Performance does not sell
or rent customer information to
anyone except to the third parties that are directly involved in the
order process. For example, the credit card companies and the shipping
companies.
- SPAM POLICY
Penta Performance respects the privacy of your email address. In
fact, we do not even SPAM our own customers. We only use email to
contact our customers in regards to order status.
INTERNET
SECURITY
- SHOPPING CART
Our shopping cart resides on a secure web server. In fact, our
shopping cart software will not function on anything less than secure
web server. Penta Performance has a security certificate provided by
Thawte Consulting
- INTERNET SECURITY
Please look at
the picture above.
It shows the bottom right corner of your Internet browser. The
"lock icon"
means that your browser is in secure mode.
THIS IS VERY IMPORTANT!!! You should
never enter credit card information into a web browser unless you see
the "lock icon". The cool thing is
that you can click on the "lock icon" and
view information about the vendor before you agree to put your credit
card information on their web site. However, please note that the
"lock icon" only appears on certain screens
within the shopping cart. For example, the "lock
icon" should first appear when you get to the screen that asks
you to enter your billing and shipping address.
Security
information window for PENPER.COM
- SECURITY CERTIFICATE
If you double click on the "lock" icon the above
window will pop up on your computer displaying the security information
for PENPER.COM.
- CUSTOMER INFORMATION
Penta Performance does not
sell or rent customer information to
anyone except to the third parties that are directly involved in the
order process. For example, the credit card companies and the shipping
companies.
- SPAM POLICY
Penta Performance respects the privacy of your email address. In
fact, we do not even SPAM our own customers. We only use email to
contact our customers in regards to order status.
- SHIPPING PROCEDURE
Please take a look
at the photo above. It is a photo of the main
FedEx center here in Albuquerque, New Mexico. As 99
percent of our orders ship via
*FedEx, chances are
your order will be dropped off at the *FedEx building
you see in the photo. *FedEx will scan your
package and provide tracking every step of the way.
- SHOPPING CART RECEIPT
You will receive an email receipt from the shopping
cart. If you don't receive the email receipt within
1 hour after you placed your shipping cart order,
then you may have entered your address incorrectly.
In other cases, our email receipt may have been
blocked by a SPAM filter.
If you have a SPAM filter, please add the following
email address to your list of acceptable email
addresses.
- WAREHOUSE CONFIRMATION
When your order reaches the warehouse, you will
receive a second email with an order status update.
- TRACKING INFORMATION
After your order ships, you will receive a third
email with the tracking information for your order.
- WEEKEND ORDERS
Orders placed over the weekend will be
processed on the next business day (usually Monday
except when Monday is a holiday)
- CUT-OFF TIME
"Air Shipment" orders placed before 2:00 PM will be
shipped the same day (not including weekends and
holidays). "Air Shipment" orders placed after 2:00
PM Mountain Standard Time will be processed the next
business day. "Ground Shipment" orders typically but
not always ship out the next business day.
- PHONE ORDERS
Instead of a shopping cart receipt you will receive
a phone-order receipt via email. All of the other
procedures will be the same as with a shopping cart
order.
REMEMBER
The best way to contact us is via email.
Click here to send us email. We
carefully monitor email even when the office is closed. You may
also call our support number at 505.345.4646, but please leave a message
if you do not get a live person. Keep in mind that our office
hours are 8am to 3pm Monday through Friday (Mountain Time).
Shipping and
Handling
We ship 99 percent FedEx. Above is a photo of the
main FedEx shipping center for Albuquerque, NM. This is
where all those "PENPER.COM" boxes get dropped off every
business work day.
It's all about the Box
This is our Mission Statement. It's all about the
box. You could call it our box philosophy. We start with
the box being at the top of the pyramid and work our way
down. You are probably wondering how could the box be
the most important thing, but if you think about it,
setting the box on a high standard means that our
products must also meet a high standard to be worthy of
being placed in the PENPER.COM box. In other words, the
box with the famous bright orange sticker stands for
everything that is important to our company. Things like
Quality Products, Customer Satisfaction, Creative
Product Delivery, Interesting and Fresh web development.
We like to think of our boxes like little, silent
representatives for PENPER.COM. After all, they have an
important mission to perform. Each box is carefully
packaged and labeled as they are prepared for the long
journey of being dropped off, pick upped, sorted,
routed, flown, and finally driven and delivered to you
at your home or office. When you first catch site of the
delivery man/woman carrying the PENPER.COM box you will probably
remember seeing that box on the web site when you placed
your order and now it has come to life. You are also
probably filled with excitement to get the box opened so
you can see and start using your new product. Therefore,
if our box philosophy means better product quality and
high customer satisfaction, then that works out good
for everybody.
2010 PENPER.COM -
MINI CATALOG -
CONTACT -
COMPANY INFO -
CUSTOMER SUPPORT
PHONE: 505.345.4646 - FAX:
505.792.6070
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